Delivery, Returns & Guarantee
Our Policy is Buy Now and Keep Forever which is why we offer a Lifetime Guarantee.
We have a No Quibble 90 days Returns Policy for either replacement or refund. Goods must be returned undamaged including the original packaging free of any marks or tears.
For Orders placed by Architects and Interior Designers, we only accept returns for a faulty item. We do not offer Consignment or SOR.
Returns postage is at the purchasers expense. When declaring a value of the goods please use a value of $5 or less, do not use the original invoice value as you will be charged Import Duty and local VAT on the value of this declaration if over $5.
Please include your order number and a note stating whether you would like a refund or a replacement.
Our Returns address is:
Addison Ross Ltd
Wooler Ind Estate
Duties & Sales Taxes
Goods arriving in the USA do not attract State Sales Taxes.
Single Orders Valued at under $800 do not attract any import duty. So the Value in your Web basket is your total cost.
If the value of your basket is greater than $800 you may be asked to pay import duty on your order. Typically this would be about 3%.
We offer Free Delivery for all USA orders. Shipping is Via DHL.
Please allow 2 to 4 working days for delivery.
East Cost orders typically take 2 – 3 working days
West Coast orders typically take 2 - 4 working days
Interior Designers & Designers Returns
Interior Designers using Designer Offer codes may not return items purchased unless they have been received damaged.